diff --git a/partner-datacell.js b/partner-datacell.js
index f788949..f20e396 100644
--- a/partner-datacell.js
+++ b/partner-datacell.js
@@ -78,6 +78,7 @@ function topupRequest(task, retry) {
 
     req.on('error', function(e) {
         console.log('problem with request: ' + e.message);
+        callbackReport(task['requestId'], '40', e.message);
     });
 
     req.write( payload_xml );